We are aware of a problem where outbound email in EGD to Microsoft Domains is experiencing high deferral rates and are currently monitoring the situation.
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Our engineering teams are continuing to make progress on resolving the display issue within the Investigate dashboard. While remediation is in progress, we anticipate it may take a few more days to fully resolve. We will provide further updates as they become available.
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Our work on this issue is still ongoing.Current status and actions being taken: We are currently managing a severe physical infrastructure incident in the Middle East following significant damage to regional data centers. While one facility remains operational, we are continuing to work closely with AWS to resolve current data access issues and restore full service, with a major recovery milestone expected within the next 24 hours. This recovery will resolve current data access issues where some older files and database records remain temporarily unreachable. Our teams are prioritizing the restoration of missing data shards and database records as quickly as safety protocols allow. Current impact to end users: International Data Residency (IDR) users in the Middle East (Dubai) region may experience degraded search performance or search failures. Services for other users in the region are operating normally. We continue to monitor the situation closely and will provide updates as more information becomes available.
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We continue to experience SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
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We have detected a possible outage with Zoom that is not officially acknowledged.
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Monitors
Email Gateway Defense - Outbound email to Microsoft Domains is experiencing high deferral rates
Barracuda
[Cisco Umbrella/Secure Connect]-Dashboard– DNS Query Volume Display Degradation
Cisco Umbrella
Possible outage: Zoom website not loading
Zoom
StatusGator