Investigating - Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay. Nov 19, 2025 - 23:17 UTC
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 19, 2025 - 18:00 PST
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Investigating - We are currently investigating this issue. Nov 19, 2025 - 21:26 CET
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Investigating - We are experiencing SMS delivery delays and failures when sending messages to T-Mobile Polska network in Poland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. Nov 20, 2025 - 00:22 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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