Shippensburg

We have detected a possible outage with Microsoft 365 apps that is not officially acknowledged.

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are aware of an issue affecting Voice on Pod 20 that is causing agents to experience difficulties leaving wrap-up mode. We are also seeing some call recordings not append to tickets as expected. We are investigating and will provide further information when we have a substantive update to share. In the meantime, we recommend trying to manually click "finish wrap-up" (don't wait for the auto-timeout), and in case "finish wrap-up" doesn't respond, toggle Voice availability Off then On.